Work Interruptions Require a Fast Response
Compared to a down server or a security breach, not being able to send an email or print a document might seem like a small matter.
But anything that slows down your business requires immediate attention. Managed service providers have experimented with different ways to deliver remote IT support. Our help desk system has proved itself over time.
We Excel at IT Help Desk Support By:
Focusing on enabling people to continue their work
Staffing our help desk with highly qualified engineers
Triaging a ticket before assigning it to an engineer
Assigning the person best able to solve the issue
Measuring our help desk KPIs twice each day
Delivering resolutions in the shortest time possible
Let’s Talk About Your
IT NeedsBusiness Needs Industry Needs
Here’s the Outcome You Can Expect from Our
Remote IT Support & Helpdesk
We find the quickest resolution to your problem. While our service level agreement provides a targeted time limit of four hours, most tickets are resolved in less than 30 minutes. Our system differs significantly from our competitors and delivers measurably better results. In those rare cases when an issue cannot be resolved remotely, we will deploy a technician to your site.
Check Out Our
Other Managed Services
“Besides migrating our Microsoft SQL database, OnPar managed a server migration from Server 2003 to Server 2012. We’ve trusted OnPar to build and maintain our complex network and assist with cloud migration services for our 300+ employee transportation company for over 10 years.”
Transform Your Business
with OnPar Technologies
Whether your business is ready for full digitalization, you want to get out from under your IT or you have a special project that requires Microsoft expertise, we’d love to hear from you.