IT Service Support Specialist In North Carolina
Businesses today rely heavily on IT, but for technology to improve business efficiency and productivity rather than hinder it, companies must ensure that their teams are provided with the proper resources to help make the best use of the tools available to them. If not functioning properly, technology can create delays and inefficiencies, making a proficient IT service support specialist invaluable to any company.
An IT service support specialist can troubleshoot and solve various IT issues, such as slow performance, connection problems, and an inability to access data, and help prevent risks and downtime. You’ll have peace of mind knowing that your network is monitored 24/7 and everything has been taken care of, so there’s less work and worry on your end.
What Does an IT Service Support Specialist Do?
Also known as technical support engineers, IT support specialists provide organizations with information technology support to optimize operational efficiency. IT services support specialist monitors and maintains company computer systems, installs and configures hardware and software, solves technical issues as they arise, maintains hardware and software installations, and improves IT systems. Top-notch IT service support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.
Roles of an IT services support specialist include:
- Providing technical support to staff and customers (this may be in person or over the phone)
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding on time to service issues and requests and maintaining a database of reported incidents/actions taken
- Testing new technology that businesses may buy
- Helping companies maintain network security and firewalls and ensuring system security
- Overseeing an organization’s data, including client information and internal information. This includes maintaining, backing up, and securing databases, as well as restoring files as needed.
- Setting up accounts for new users and training end-users on hardware functionality and software programs
- Monitoring hardware, software, and system performance metrics
- Updating computer software and upgrading hardware and systems, as well as repairing and replacing equipment as necessary
Benefits of Outsourced IT Service Support Specialist
Most businesses continue to constantly deal with IT issues, causing them to lose valuable productivity. One of the easiest ways to overcome problems with IT is to outsource to a managed services company with an IT service support technician on staff. That’s because they have plenty of insight regarding today’s technology and how to deal with common technical problems as well as emergency IT issues that can arise without warning.
1. Access to Expert Support
The broad-based credentials, experience, and training of IT service support specialists allow them to deal with more than day-to-day user support. They can address various system errors and can plan, configure, and maintain networks, servers, cloud services, and support end-users. They also provide IT support to many companies and bring shared knowledge and best practices while respecting confidentiality and security.
2. Access to 24/7 Support
IT issues and system crashes are not limited to business hours – in fact, most IT issues occur after business hours, making it challenging to fix the problem quickly before it can escalate. That’s why 24/7 IT support is crucial for your business. There’s nothing worse than coming to work on a Monday morning to find your server crashed over the weekend. If one of your servers goes down in the middle of the night, a managed IT support service provider can immediately identify the issue and resolve it before it can affect your business.
By outsourcing your IT support services, you gain access to 24/7 technical support. This is especially beneficial if you have a fully or partially remote workforce or operate a 24/7 business. With employees working around the clock, it’s imperative to have someone there that can support them when software or hardware goes down or stops working.
3. Increased Productivity and Efficiency
Do you know how many times a week your employees have to troubleshoot their own IT issues? It might be more than you think. According to a survey by IT staffing firm Robert Half Technology, workers waste an average of 19 minutes per day dealing with IT issues. For someone who works five eight-hour days for 50 weeks of the year, that translates into a loss of nearly 80 hours per year.
No matter what business or industry you are in, employees perform best when focusing on their core competencies. Bringing in a top-notch IT support company like OnPar Technologies can make all the difference in keeping your employees free from tech-related problems. Having access to outsourced IT support services frees up in-house IT staff to focus on bigger, more strategic tasks rather than the mundane, daily tasks of software and hardware issues. By providing your employees with IT support services, you’re giving them the support they need when challenges arise, leading to less frustration, happier employees, and more productivity.
4. Proactive Interventions
IT Service Desk engineers practice incident management to help spot problems before they occur, identifying the root cause of frequent recurring incidents. This allows you to protect yourself from external threats, eliminate repetitive issues and complaints, and prevent issues from becoming a larger problem.
5. Controlled Costs
IT service support specialists not only support your employees, but they can recommend tools that make it easier to communicate and collaborate on tasks. They supplement the expertise of your internal IT team, allowing your business to reduce the size of the internal team and support IT operations more efficiently. Additionally, they can help justify or eliminate IT spending where necessary to optimize your investment.
Need IT Support? OnPar Technologies Can Help
At OnPar Technologies, we provide comprehensive IT support services designed to deliver immediate assistance to businesses. We have certified IT service support specialists on staff who can help you and your team resolve any technical issue including, account administration, network connectivity support, application support, hardware, and software support, mobile device support, and so much more.
You can count on us for fast ticket resolution times, higher resolution rates, and impressive user/customer satisfaction rates. The OnPar Technologies team works hard behind the scenes to ensure your business has everything it needs to be at its best. Contact us today to schedule a consultation and discover how we can streamline your technology and improve business efficiency!