Set up folder backup

  1. If you’re prompted to back up your important folders (Desktop, Documents, and Pictures), click the prompt to start the folder backup wizard.If you didn’t see the prompt or you already closed the wizard, select the white or blue cloud icon in the Windows notification area, select¬†More¬†>¬†Settings, then¬†Backup¬†>¬†Manage backup.Backup tab in desktop settings for OneDrive
  2. In the Back up your folders dialog box, make sure the folders that you want to back up are selected.Screenshot of the Set up protection of important folders dialog box in OneDrive
  3. Select Start backup.
  4. You can close the dialog box while your files sync to OneDrive. Or, to watch your files sync, select View upload progress. If you already closed the dialog box, select the white or blue cloud in the notification area to open the OneDrive activity center.

When the files finish syncing to OneDrive, they’re backed up and you can access them from anywhere in Documents, Desktop, or Pictures. When you back up your Desktop folder, the items on your desktop roam with you to your other PC desktops where you’re running OneDrive.

You can back up a maximum of 5 GB of files in OneDrive for free, or up to 1 TB with an Office 365 subscription.

Change folder backup settings

If want to stop or start backing up an important folder in OneDrive, you can update your folder selections in OneDrive Settings.

Important:¬†When you stop backing up a folder, the files that were already backed up by OneDrive stay in OneDrive. If you no longer want those files in OneDrive, you’ll need to move them to a local folder on your PC yourself. Any new files you add to that folder on your PC won’t be backed up by OneDrive.

  1. Open OneDrive Settings (select the white or blue cloud icon in your notification area, and then select More > Settings.)
  2. Screenshot of getting to OneDrive Settings
  3. In Settings, select Backup > Manage backup.
  4. To stop backing up a folder, select Stop backup and then confirm that you want to stop backup in the Are you sure you want to stop folder backup dialog box by clicking Stop backup.Screenshot of when you stop protecting folders in OneDrive
  5. To start backing up a folder, select any folder that doesn’t say¬†Files backed up, and then select¬†Start backup.

Fix problems with folder backup

Here are a list of errors you might see when you set up folder backup and how to resolve them:

  • The¬†folder is on a different volume¬†than OneDrive: OneDrive is set up to sync on a different volume than the folder selected for protection. A couple of common ways this can happen are 1) if you set up your PC such that¬†OneDrive is on the D: drive, but the Documents folder is on the C: drive, or 2) if you have your folders pointed to a network share (this would most likely happen at school or work). To resolve this issue, set up OneDrive on the same volume as the folder you’re trying to protect. In OneDrive settings, click¬†Unlink this PC. After unlinking, sign in again and choose the root folder location to be on the same volume as the folder you want to sync. You can also manually move the folder you want to sync to the same volume as OneDrive by right-clicking the folder, selecting the location tab, and choosing a location that’s on the same volume as OneDrive.
  • The following¬†file types can’t be protected: Outlook database files¬†(.pst) and¬†OneNote files that aren’t already stored in OneDrive¬†(.one, .onepkg, .onetoc, .onetoc2).¬†To continue protecting the folder,¬†move your OneNote notebooks to OneDrive¬†or remove these items from the folder you want to protect, and then try again.
  • Folder protection is unavailable: A common reason for this error is that important folders on PCs that are connected to a domain can’t be protected in a personal OneDrive account (when you’re signed in with a Microsoft account). Please contact your IT administrator about data protection solutions. You shouldn‚Äôt have this issue with a work or school account.
  • File exceeds the maximum path length: Make sure the entire file path, including the file name, contains fewer than¬†260 characters. An example of a file path is:
    To resolve this, shorten the name of your file or the name of subfolders in OneDrive, or select a sub-folder that’s closer to the top-level folder.
  • File exceeds the maximum file size: OneDrive can’t sync files over 15GB if you’re signed in to a Microsoft account, or over 15GB if you’re signed in to a work or school account. Remove these files from the folder you want to protect and then try again.
  • The¬†file name isn’t allowed¬†in OneDrive: File names can’t start with a space or include any of these characters:¬†\ : / * ? < > ” |. Please move or rename the file to continue.
  • The¬†folder isn’t selected for syncing: The folder with the error is not syncing to your PC. To resolve this error, open OneDrive Settings (right-click the white or blue cloud icon in your notification area, and click¬†Settings), click¬†Choose Folders, and then make sure the folder you want to protect is selected. If Pictures is showing this error, make sure that Pictures, Screenshots, and Camera Roll are all selected (or don’t exist). It’s also possible that the OneDrive folder has a different name from the Windows important folder.
  • Important folders aren’t in the default locations: The folder with the error contains another important folder and can’t be protected until the contained folder is moved. Important folders that may be contained within the folder include: Documents, Desktop, Pictures, Screenshots, Camera Roll, or the OneDrive folder.¬†All folders must be on the same volume (e.g. C:\ drive).
  • An unknown error occurred, with error code¬†0x80070005: If you receive error code¬†0x80070005, the “Prohibit User from manually redirecting Profile Folders” group policy is enabled. You may find that the files from the folders you selected were moved to identically named folders in your OneDrive folder, and the original locations are empty. Move the folder contents¬†back to the original locations¬†and ask your administrator whether the policy can be changed.
  • Folder contains a reparse point¬†(junction point or symlink): The folder you want to protect contains a special file type that links parts of the file system together. These items can’t be protected. To protect the folder, remove the file causing the issue.

    Caution: Some applications may depend on these links to function properly. Remove only the links that you know are safe to modify.

Need more help?

Contact OnPar Technologies today at 919-926-9619 or [email protected]